Health Cluster is committed to protecting your privacy and we take extra care with your personal information. This policy will help you understand how we use and protect your data. If you have any questions, please feel free to contact us at [email protected].
- Information We Collect
2.1 Personal Information Generally
Some of the Services require us to learn more about you so that we can best meet your needs. When you access the Services, we may ask you to voluntarily provide us certain information that personally identifies you or could be used to personally identify you (”Personal Information”). Personal Information includes (but is not limited to) the following categories of information: (1) contact data (such as your mobile number, email address and other contact phone number); (2) demographic data (such as your gender, your date of birth and your PIN/Postal code); (3) practice data (such as your practice address, hours of operation, affiliations, fees and medical council registration certificate); (4) medical data such as your primary doctor, primary pharmacy, blood group, blood donor, your medical condition (such as Diabetes, High Blood Pressure), and other medical and health information you choose to share with us); and (5) other identifying information such as Emergency Contact Name and his/her Phone number that you voluntarily choose to provide to us, including without limitation unique identifiers such as passwords, and Personal Information in emails or letters that you send to us. We may also collect additional information, which may be Personal Information such as your physical location that may be needed to provide you benefits of certain features within the App. You may still access and use some of the Services if you choose not to provide us with any Personal Information, but features of the Services that require your Personal Information will not be accessible to you
2.2 Traffic Data
We also may automatically collect certain data when you use the Services, such as (1) IP address; (2) domain server; (3) type of device(s) used to access the Services; (4) web browser(s) used to access the Services; (5) referring webpage or other source through which you accessed the Services; (6) geolocation information; and (7) other statistics and information associated with the interaction between your browser or device and the Services (collectively ”Traffic Data”). Depending on applicable law, some Traffic Data may be Personal Information.
- How We Collect Information
We collect information (including Personal Information and Traffic Data) when you use and interact with the Services, and in some cases from third party sources. Such means of collection include:
When you use the Services’ interactive tools and services, such as searching for Healthcare Providers, sending location and chat messages to Healthcare Providers;
When you voluntarily provide information in free-form text boxes through the Services;
If you download and install the application we make available, we may receive and collect information transmitted from your computing device for the purpose of providing you the relevant Services, such as information regarding when you are logged on and available to receive updates or alert notices;
If you install our mobile application, we may receive information about your location and mobile device, as applicable;
App analytics services; and
When you use the “Contact Us” function on the App, send us an email or otherwise contact us.
- Use of Information
Personal Information that has been de-identified and/or aggregated to better understand who uses Health Cluster and how we can deliver a better healthcare experience, or otherwise at our discretion.
We use information, including Personal Information, to provide the Services and to help improve the Services, to develop new services, or to advertise. Such use may include:
Providing you with the services and information you request;
Responding to correspondence that we receive from you;
Contacting you when necessary or requested;
Providing, maintaining, administering or expanding the Services, performing business analyses, or for other internal purposes to support, improve or enhance our business, the Services, and other services we offer;
Customizing or tailoring your experience of the Services, which may include sending customized messages or showing you Sponsored Results;
Notifying you about certain resources, Healthcare Providers or services we think you may be interested in learning more about;
Sending you information about Health Cluster or our Services;
Sending emails or notifications and other communications that display content that we think will interest you and according to your preferences;
Showing you advertisements, including interest-based or online behavioral advertising; Using statistical information that we collect in any way permitted by law, including from third parties in connection with their commercial and marketing efforts; and
Fulfilling our legally required obligations, such as preventing, detecting and investigating security incidents and potentially illegal or prohibited activities.
- Disclosure of Information
In certain circumstances, and in order to perform the Services, we may disclose certain information that we collect from you:
We may share your Personal Information with Healthcare Providers with whom you choose to schedule or connect with through the Services.
Provided that you choose to use the applicable Services, we may share your Personal Information with your Healthcare Providers to enable them to refer you to and make appointments with other Healthcare Providers on your behalf.
We may share your Traffic Data with our partners who perform operational services (such as hosting, data storage, security, App analytics, or ad serving) and/or who make certain services, features or functionality available to our users.
We also may need to disclose your Personal Information or any other information we collect about you if we determine in good faith that such disclosure is needed to: (1) comply with or fulfill our obligations under applicable law, regulation, court order or other legal process; (2) protect the rights, property or safety of you, Health Cluster or another party; (3) enforce the Agreement or other agreements with you; or (4) respond to claims that any posting or other content violates third-party rights.
We may disclose information that is not Personal Information that has been de-identified and/or aggregated at our discretion.
- Storage and Security of Information
The security of your Personal Information is important to us. We endeavor to follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and in storage. For example, when you enter sensitive information on our App, we encrypt that information using Secure Socket Layer (SSL) technology.
We store and process your information on the cloud server (Amazon Web Services). We maintain industry standard backup and archival systems.
Although we make good faith efforts to store Personal Information in a secure operating environment that is not open to the public, we do not and cannot guarantee the security of your Personal Information. If at any time during or after our relationship we believe that the security of your Personal Information may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we will endeavor to notify you as promptly as possible under the circumstances.
- Controlling Your Personal Information & Notifications
If you are a registered user of the Services, you can modify certain Personal Information or account information by logging in and accessing your account. If you wish to close your account, please email us at or use “Contact Us” feature in the App. Health Cluster will deactivate your account at your request as soon as reasonably possible. Please note, however, that Health Cluster reserves the right to retain information from deactivated accounts, including to comply with law, prevent fraud, resolve disputes, enforce the Agreement and take other actions permitted by law.
You must promptly notify us if any of your account data is lost, stolen or used without permission.
- Information Provided on Behalf of Children and Others
The Services are not intended for use by children and children are prohibited from using the Services. Health Cluster does not knowingly collect any information from children, nor are the Services directed to children.
By accessing, using and/or submitting information to or through the Services, you represent that you are not younger than age thirteen (13). If we learn that we have received any information directly from a child under age thirteen (13) without his/her parent’s written consent, we will use that information only to respond directly to that child (or his/her parent or legal guardian) to inform the child that he/she cannot use the Services.
If you are between age thirteen (13) and age eighteen (18), you may use the Services only with the consent of or under the supervision of your parent or legal guardian. If you are a parent or legal guardian of a minor child, you may, in compliance with the Agreement, use the Services on behalf of such minor child. Any information that you provide us while using the Services on behalf of your minor child will be treated as Personal Information as otherwise provided herein.
If you use the Services on behalf of another person, regardless of age, you agree that Health Cluster may contact you for any communication made in connection with providing the Services or any legally required communications. You further agree to forward or share any such communication with any person for whom you are using the Services on behalf.
Health Cluster is redefining how consumers access care and providers deliver it!
The healthcare industry is evolving at a rapid pace as professionals and facilities look for ways to increase their patients’ access to care while decreasing the overall cost of healthcare. Fortunately, digital technology is making it easier for healthcare professionals to communicate with their patients, breaking down the barriers that can impede a patient’s access to medical care.
With the help of live video, audio, and instant messaging; patients can now interface with healthcare providers from the comfort of their own home. This is especially beneficial for those who live in rural communities, who frequently would otherwise need to drive long distances to their local doctor’s office or to see a specialist.