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FAQs

6 questions we are asked all the time

How do we pay? Per month or one time?
You can pay us per month, per year or at a one time license cost. We know that different pricing models work for different clients. So are sales team are always there to guide you for a package that best suits your specific needs.
I am interested in your product. What do I do?
Brilliant! You can send us a message using the Contact Us button on the top right corner of this page or you can simply call our sales team on the number below. We will arrange for a Product Demo to help & guide you through the process.
Can I/my team easily use your Product even if we are not technically savvy?
Absolutely! Health Cluster has been designed for doctors, nurses, hospital administration staff and clerks by highly skilled UX experts who make sure that the Product is simple and obvious to the users. Our current clients love our product for it's simplicity & efficiency. And you will too!
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Can you integrate our machines like Lab Devices, PACS Server, Pharmacy Robots & Smart watches etc to your system?
Certainly! We have extensive experience of integrating with all types of Lab & Diagnostic Devices, Point of Sales systems, DICOM Viewer, PACS Server as well as any smart gadgets & devices. We take pride in handling all integrations ourselves with our in-house IT team, instead of depending on 3rd party companies.
Is your Product on Cloud or available for physical installation?
At Health Cluster we have all products available on cloud as well as for physical installation on your site if required. We understand that different clients have different needs and like to deliver accordingly.
Why should I chose Health Cluster over competing products?
There are many reasons but the most compelling reasons are that Health Cluster offers a fresh, modern interface which is simple, easy & extremely efficient for the end users. Our specialized health workflows makes management tasks for your clinics & hospitals streamlined leading to better productivity and better patient care. If that was not enough our built-in intelligent reporting engine provides Analytical reports that helps you with timely decision making. Our extensive experience of providing integrated solutions with external machines/devices coupled with our brilliant training methodologies makes doctors & nurses comfortable from day one.
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Product
Spotlight!
Did you know that Health Cluster has a built-in Reporting Engine that allows you to view Analytical Reports. This is just one of the amazing features that our customers love. The chart on the right shows the Year-on-Year comparison of Patients coming to a Doctor’s OPD in a particular month. You can see that in Jan 2021, there were only 300 patients who stepped in compared to the whopping 1000 patients who came in Jan 2022.
This is just one “insight”. Using our Analytical Reporting Engine, you can derive really intelligent reports in areas of Patient Care, Financial Reporting, Stock/Inventory Analysis etc.
  • 2021
  • 2022

AND If you Still have further questions…

Do you offer support?

At Health Cluster, our customers are of utmost importance to us. We offer 12 x 7 support in your local time zone as part of application support and maintenance services. For all show-stoppers and emergency queries including mission critical issues we are available on phone, watsapp and email outside of business hours through designated Customer Support Agents.

Do you offer training & help during and after implementation?

Our local Implementation Teams supplemented by our remote technical resources offer both onsite and remote training. Our partners in Dubai and surrounding regions are well equipped to provide onboard training. Detailed and specific training sessions are arranged with remote teams for ongoing management of your application or any questions that you may have even post implementation.

Is there any hardware purchase required for your software?

Our cloud solutions do not need any additional hardware purchase except for regular workstations/laptops and internet connection. Our technical teams provides you with a checklist making sure your hardware is in-line with the requirements. For on-prem installation, we provide you specific input based on your requirement. Our software is very resource friendly and our teams will guide you accordingly.

Can I integrate my existing Inventory/Pharmacy or Accounting Solutions with Health Cluster?

Health Cluster offers complete integration facilities with existing POS, Pharmacy and Inventory Systems as well as Accounting Systems like Quickbooks, Zoho, Xero, Oracle Financials and Microsoft. We also offer built-in accounting system as part of our package and we will be able to facilitate either migration or integration as per your choice.

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