Do you offer support?
At Health Cluster, our customers are of utmost importance to us. We offer 12 x 7 support in your local time zone as part of application support and maintenance services. For all show-stoppers and emergency queries including mission critical issues we are available on phone, watsapp and email outside of business hours through designated Customer Support Agents.
Do you offer training & help during and after implementation?
Our local Implementation Teams supplemented by our remote technical resources offer both onsite and remote training. Our partners in Dubai and surrounding regions are well equipped to provide onboard training. Detailed and specific training sessions are arranged with remote teams for ongoing management of your application or any questions that you may have even post implementation.
Is there any hardware purchase required for your software?
Our cloud solutions do not need any additional hardware purchase except for regular workstations/laptops and internet connection. Our technical teams provides you with a checklist making sure your hardware is in-line with the requirements. For on-prem installation, we provide you specific input based on your requirement. Our software is very resource friendly and our teams will guide you accordingly.
Can I integrate my existing Inventory/Pharmacy or Accounting Solutions with Health Cluster?
Health Cluster offers complete integration facilities with existing POS, Pharmacy and Inventory Systems as well as Accounting Systems like Quickbooks, Zoho, Xero, Oracle Financials and Microsoft. We also offer built-in accounting system as part of our package and we will be able to facilitate either migration or integration as per your choice.