The healthcare world in the Kingdom of Saudi Arabia is changing fast. Thanks to Saudi Vision 2030 digital health goals, more people are using the internet to see their doctors. This shift has made telemedicine in Saudi Arabia a normal part of life.
Whether you are a patient looking for a virtual doctor consultation at KSA or a clinic owner looking for the best telemedicine software in KSA, picking the right platform is key.
In 2026, the market is full of options. However, not all apps are the same. Some are just simple video tools. Others are full telehealthcare systems that handle everything from the first click to the final bill.
In this guide, we will look at the top five software choices that help doctors and patients connect easily.
What is Telemedicine vs Telehealth?
Before we look at the software, let’s clear up a common question: telemedicine vs telehealth. Many people use these words to mean the same thing, but there is a small difference.
- Telemedicine usually refers to clinical services. It is when a telemedicine doctor uses a video call to treat a patient or give a diagnosis.
- Telehealth is a broader term. It includes telemedicine but also covers non-clinical things like health education and administrative meetings.
When you search for the best telehealth software in KSA, you are likely looking for a tool that can do both. Modern platforms now offer 24/7 telemedicine services Riyadh and across the Kingdom, making care accessible to everyone.
1. Health Cluster (The Best Telemedicine Software in KSA)
When it comes to the top telemedicine platforms in KSA, Health Cluster stands out as a complete partner for clinics and hospitals. It is more than just a video tool; it is a full EMR with integrated video consultation and HIS (Hospital Information System). It is designed to be the backbone of a digital clinic.
Pros
- NPHIES integration: It is fully NPHIES certified, meaning it automates insurance claims and reduces rejection rates.
- Complete EMR and HIS: Unlike simple apps, it manages the entire hospital, from the front desk to the lab and pharmacy.
- Paperless medical billing: The system is designed for paperless medical billing, which saves costs on storage and physical files.
- Local Compliance: It is perfectly aligned with Saudi Vision 2030 digital health rules and Saudi data privacy laws.
Cons
- None!
By using Health Cluster, clinics can move away from old paper files. It provides e-prescription software with teleconsultation built right in. This truly makes it the best telemedicine software in KSA for providers who want a professional, local solution.
2. CloudPital
CloudPital is a well-known name in the top telehealth software in KSA. It focuses heavily on being a cloud-based system. This means doctors can access it from anywhere with an internet connection.
Pros
- AI-Powered Tools: It offers smart features for insurance claims and even some AI-driven diagnostic support.
- Remote patient monitoring (RPM) software KSA: This helps doctors keep track of patients with chronic diseases like diabetes from their homes.
- Offline Mode: It has a unique feature that allows some work to continue even if the internet is temporarily slow.
Cons
- Complex Interface: Some users find the dashboard a bit crowded with many buttons and menus.
- Cost: The advanced AI features often come with a higher price tag compared to basic systems.
CloudPital is great for those who want a strong telemedicine Saudi Arabia setup that is fully digital and uses the latest technology.
3. Medas Solutions
Medas Solutions provides a very stable platform for telemedicine services. They have a strong local presence in Al Khobar and have been in the GCC market for many years.
Pros
- White-Label Option: Hospitals can brand the app as their own, which helps with patient loyalty.
- Speech-to-Text: This allows a telemedicine doctor to dictate notes instead of typing, making the video medical consultation Jeddah faster.
- Unified Health Record (UHR) integration: It does an excellent job of keeping all patient data in one place across different clinic branches.
Cons
- Customization Time: Because it is highly tailorable, the initial setup and “white-labeling” can take longer to launch.
- Legacy Design: Some parts of the software feel a bit older compared to newer, “cloud-native” startups.
For large networks that need a custom feel for their telemedicine apps for doctors KSA, Medas is a solid and reliable choice.
4. SISGAIN
SISGAIN is a global developer that has created specific solutions for the telemedicine Saudi Arabia market. They focus on making apps that are very easy for patients to use on their mobile devices.
Pros
- User Experience: Their apps are known for having a very clean and simple design that patients love.
- IoT Integration: Their software can connect to wearable devices like smartwatches to track vitals in real-time.
- Affordable Entry: They offer flexible pricing that works well for smaller clinics or new startups.
Cons
- Support Distance: As a global company, they may not always have a local team in every Saudi city for face-to-face help.
- Integration Hurdles: It may require more technical work to link SISGAIN with some older Saudi hospital hardware.
SISGAIN is a good pick for those who want a modern telehealth experience with a focus on a “mobile-first” patient journey.
5. Doctorna
Doctorna is a newer player that focuses a lot on the relationship between the clinic and the patient. It acts as a “Healthcare CRM” as well as a telemedicine tool.
Pros
- WhatsApp API: They are experts at using WhatsApp to send appointment reminders and e-prescription KSA updates.
- Fast Implementation: They can often get a clinic up and running with remote medical consultation tools in just one to two weeks.
- Arabic Localization: The interface is very well-translated and feels natural for local Saudi staff and patients.
Cons
- Less Depth in HIS: While great for patient care and marketing, it might lack some of the deep “back-office” features of a system like Health Cluster.
- Newer Brand: Being a newer company, they are still building their long-term reputation in the Kingdom.
If your clinic wants to focus on marketing and keeping patients happy, Doctorna is one of the top telemedicine platforms in KSA to consider.
Why NPHIES and MOH Approval Matter
In Saudi Arabia, you cannot just use any software. The MOH approved telemedicine platforms must follow strict rules. One of the most important things to look for is NPHIES integration.
The NPHIES system is the national way that all insurance claims are handled. If your software is not NPHIES system ready, you will have to do all your billing by hand. This leads to mistakes and slow payments. Using a system like Health Cluster ensures you are always NPHIES certified and compliant with interoperability in Saudi healthcare standards like HL7 and FHIR.
The Role of EMR and E-Prescriptions
A big part of a telemedicine setup is the EMR with integrated video consultation. EMR stands for Electronic Medical Record. It is a digital version of a patient’s chart. When a doctor is on a video medical consultation in Jeddah, they need to see the patient’s history at the same time.
Good software also includes e-prescription KSA features. This allows the doctor to send a legal, digital order for medicine. This is much safer than paper because it prevents handwriting mistakes. It also links directly to the Unified Health Record (UHR) integration, so every doctor the patient sees knows what medicine they are taking.
Conclusion
Choosing the best telemedicine software in KSA depends on your specific needs. If you are a single doctor, you might want something simple. However, if you run a clinic or a hospital, you need a system that handles NPHIES, HL7, and paperless medical billing all in one.
Health Cluster remains the top choice for 2026 because it was built specifically for the Saudi environment. It combines a powerful HIS with an easy-to-use telemedicine app. This helps you give better care while saving time on paperwork.
Ready to upgrade your clinic? Give your patients the best experience with a system that is built for the future of the Kingdom.
Would you like to see how Health Cluster can transform your practice? Book a free demo of the best telemedicine software in KSA.
